Product Manager – KYC

We are looking for a Product Manager to own and drive the development of customer onboarding and KYC products within the financial services domain.

The role involves managing the complete customer onboarding journey, from account opening and KYC verification to customer activation.

The candidate will work closely with engineering, compliance, legal, and operations teams to build seamless onboarding workflows and integrate third-party KYC and verification service providers.

The ideal candidate should have a strong understanding of Indian banking and broking KYC processes, regulatory requirements, API-based integrations, and customer acquisition metrics.

Key responsibilities

• Own and manage the KYC and customer onboarding product roadmap from account opening through verification and activation.
• Work with third-party KYC and verification vendors, including Aadhaar e-KYC, CKYC, PAN and bank verification, and digital signature providers.
• Translate business requirements into technical product specifications for engineering integrations.
• Identify and resolve customer onboarding friction points using data analysis and customer feedback.
• Collaborate with compliance, legal, and operations teams to ensure adherence to SEBI, RBI, and KYC regulatory requirements.
• Define and track onboarding effectiveness metrics, including funnel conversion, drop-offs, turnaround time, and activation rates.
• Prepare product requirements and work with design and engineering teams through development, testing, and release.
• Troubleshoot integration issues and evaluate third-party vendor performance.
• Drive continuous improvements in customer onboarding and KYC workflows.

Nice to have: Fintech Product Management, Banking and Broking Experience, B.Tech, MBA, Digital Onboarding Platforms, KRA Norms, Re-KYC and Periodic KYC Updates, Vendor Evaluation and Management, API Documentation and Integration Troubleshooting, Customer Activation and Acquisition Analytics.

Education: Graduate; B.Tech preferred but not mandatory. MBA is a plus.